Terms and Policies

For Customer Service please contact:

The American Physiological Society
Circulation Department
9650 Rockville Pike
Bethesda, MD 20814-3991
+1 (301) 634-7180 (phone)
(301) 634-7418 (fax)
subscriptions@the-aps.org


Claims (Journals)
Claims (Books)
Cancellations and Refunds
Change of Address
Proprietary Rights Notice for APS Journals Online


Claims (Journals)

Within a subscription period, up to three issues will be replaced at no charge for journals published monthly and one issue for journals published quarterly or bimonthly.

Requests must be received within three months from the date of the original mailing for all domestic subscriptions and four months for all international subscriptions.

Replacement issues claimed that exceed these time limits will not be honored. Replacement issues may be purchased at the subscriber’s current single issue rate. All back issue fulfillments are subject to availability.

Claims for missing issues sent to the agent’s own address and forwarded to the end-user will not be honored for free replacement.  Single issues may be purchased at the current single issue rate.

APS will replace damaged issues when claim(s) is submitted with picture proof of the damage.

Claims for issues sent in bulk must be received within five days after delivery for APS to consider replacement.

Claims (Books)

Customer may return books within 45 days for receipt. Returned books must be in resalable condition. Damaged or shelf worn copies will be not be accepted.

Ship all returns via global courier delivery. Books damaged in transit must be reported to APS within 30 days. Please allow 3-4 weeks for the refund to be posted to your credit card, or to receive a refund check. Refunds are provided by the same means as the payment on your original order.

All returns must be shipped to: The American Physiological Society, Circulation Department, 9650 Rockville Pike, Bethesda, MD 20814-3991 USA.

Cancellations and Refunds 

No refunds will be issued after half the subscription has been served. A cancellation fee of $25.00 per journal will apply. Subscription refunds will be prorated and will not exceed six months. Refunds are provided by the same means as the payment on your original order. APS does not accept returned issues for credit.

Change of Address

To inform us of an address change, please contact Customer Service (information provided above). Address changes are effective 8 weeks after notification.

Proprietary Rights Notice for APS Journals Online

  1. The person using APS Journals Online may view, reproduce or store copies of articles comprising the journal provided that the articles are used only for their personal, non-commercial use. Uses beyond that allowed by the "Fair Use" limitations (sections 107 and 108) of the U.S. Copyright law require permission of the publisher.
  2. For permissions to copy beyond that permitted by the U.S. Copyright Law and for reprints, contact the Copyright Clearance Center. The fee code for users of the Transactional Reporting Service appears in each abstract and full text article.
  3. Any uses and or copies of this Journal in whole or in part must include the customary bibliographic citation, including author attribution, date, article title, the name of the APS Online Journal, and its URL and MUST include a copy of the copyright notice.
  4. Personal accounts and/or passwords may not be shared.
  5. Disclaimer: The statements and opinions contained in the articles published in the journals of the American Physiological Society are solely those of the individual authors and contributors and not of the American Physiological Society. The appearance of advertisements in the journal is not a warranty, endorsement, or approval of the products or their safety. The American Physiological Society disclaims responsibility for any injury to persons or property resulting from any ideas or products referred to in any article or advertisement.

Guidelines for Institutional Subscribers can be found at http://highwire.stanford.edu/tfocis/guidelines.dtl

 

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